As part of a benchmarking study carried out by the University of St. Gallen, Thyssenkrupp Industrial Solutions has been presented with the Successful Practice award for digital services. With the aim of identifying industry-leading solutions for data-based services the study examined the approaches used by 95 international manufacturing companies. Dr. Donald Weir, CEO Services at Thyssenkrupp Industrial Solutions: „For our digital services we combine the engineering and process know-how of our engineers with digital capabilities. Data-based solutions are a simple and effective way to enable our customers to utilise the decades of expertise we have built up from plant and machinery installations around the world. We identify the key levers for increasing the availability and productivity of their plants and processes and offer appropriate solutions. We call it Digitalized Expertise.“
The digital services offered by Thyssenkrupp Industrial Solutions currently fall into two main categories: „Evaluate & Predict“ includes solutions such as drone inspections, remote maintenance, and performance and condition monitoring that can be used to monitor industrial plants throughout their entire life cycle and analyse their operations. It is then possible to make condition-based predictions and take preventive measures to avoid disruptions and enhance availability and productivity. „Automate & Optimize“ includes solutions such as fully automated storage systems, remote-controlled ship unloaders and bucket wheel excavators, and digital inventory management. These help increase productivity and safety while at the same time reducing operating costs.
To make sure new digital products and services provide real customer value, Thyssenkrupp Industrial Solutions involves its customers from the mining, cement, chemical and other industries in development work at an early stage. This can take the form of pilot projects, joint research and development efforts or digitisation workshops.