DuPont Performance Coatings (DPC) has installed Fact24 as part of a crisis management strategy at its Wuppertal site. In the event of an emergency, Fact24 communicates information to the works management, a series of specialist departments and, if necessary, also official bodies, press representatives and the general public.
Sabine Rieß
The safety requirements of a modern chemical company had stretched DuPont’s former in-house alerting system to its limits. After conducting in-depth research, in the summer of 2006 DPC finally chose Fact24 Notification and Conferencing Service for its Wuppertal site. Fact24 replaced DPC’s previous system and was integrated into DuPont’s crisis management plan as its alarm and information system. Now DuPont can use Fact24 to notify not only its plant fire brigade, but if necessary also a range of specialist departments, management, technical services, corporate communications and the medical team. At the Wuppertal plant, Fact24 stores up to 60 names per scenario and notifies them simultaneously within minutes.
Fact24 needs no additional hardware or software to use the service – it simply requires a telephone for alarm activation and a PC with internet access for data management.
When choosing Fact24, DPC was particularly attracted by the system’s ease of operation and convenient data management as well as, first and foremost, the service’s cost benefits in comparison to installing an alarm server, which would have required expensive maintenance contracts and the provision of extra personnel. In addition, the rapid notification in the event of an emergency and the option of registering feedback are critical features enabling DuPont’s crisis management team to optimise personnel availability planning.
“At DuPont’s Wuppertal plant we have now upgraded to the new version, Fact24 premium, and can thus benefit from the enhanced range of customisation options for our scenarios,“ comments Andreas Kalker, head of the plant fire brigade and plant security at DuPont Performance Coatings.
“The chemical industry is a major source of clients for us, owing to the heightened public sensitivity to its operations and the stringent statutory regulations governing documentation and reporting requirements“, explains Christian Götz, Co-CEO of F24. “As service providers, we not only guarantee to our clients that our Fact24 service is always state-of-the-art, but also deliver 99.98 per cent system stability – important because, after all, a large-scale emergency could also put our client’s hardware or telephone system out of action.“
cpp 404
Share:
