Since the year 2016, Leybold has been using the advantages of augmented reality for the dry pumping system Dryvac. It quickly became apparent that the data provided to customers and service technicians dealing with Leybold products offer additional benefits. These positive experiences have prompted Leybold to extend augmented reality to other areas. The technology can be used anywhere in the world where specific, interactive user support is useful in service processes. However, it also offers advantages in facilitating learning and educational training – by allowing insights into the pump interior. Step-by-step instructions fed into the eyesight range of technicians enable a lower error rate. Moreover, the training effort for the technicians is minimised through this visual support and the insertion of interactive content with understandable instructions and checklists. For the purpose of illustration, high resolution 3D graphics are projected onto the pumps exactly where the tasks have to be carried out. The relevant photo and audio functions can easily be embedded in the respective application. If necessary, different evaluations can be generated. By using the pilot applications, the realistic presentation possibilities of AR applications on smartphones and tablets are evident. Also, the Microsoft Hololens glasses can be used.
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